Effective Date: 25th May, 2015
1. Introduction
At Falocn, we are dedicated to providing efficient and reliable international shipping services. This Shipping Policy outlines the terms and conditions under which we handle, process, and deliver shipments globally.
2. Services Offered
- Shipping Methods: We offer a variety of shipping methods including air freight, ocean freight, and express courier services, tailored to meet your specific needs.
- Service Areas: Our services cover major international routes across North America, Europe, Asia, the Middle East, Australia, and beyond.
- Door-to-Door Delivery: We provide comprehensive door-to-door delivery services, managing every aspect of the shipping process from pickup to final delivery.
3. Shipping Process
- Order Placement: To initiate a shipment, please provide all necessary details including the type of goods, destination, preferred shipping method, and any special handling requirements.
- Documentation: We assist with the preparation of all required shipping documentation, including customs declarations, bills of lading, and certificates of origin.
- Packaging: Ensure your goods are securely packaged according to international shipping standards. We offer packaging services if needed to guarantee the safety of your cargo.
- Tracking: Once your shipment is dispatched, you will receive a tracking number that allows you to monitor the progress of your shipment in real-time.
4. Shipping Times
- Transit Times: Shipping times vary depending on the destination, shipping method, and any customs processing required. Estimated delivery times will be provided when you place your order.
- Delays: While we strive to meet all delivery deadlines, unforeseen circumstances such as customs delays, weather conditions, or logistical challenges may affect transit times. We will communicate any potential delays promptly.
5. Customs and Duties
- Customs Clearance: We manage the customs clearance process on your behalf, ensuring compliance with all relevant regulations.
- Duties and Taxes: The recipient is responsible for any duties, taxes, or import fees imposed by the destination country unless otherwise agreed upon under a Delivered Duty Paid (DDP) arrangement.
6. Shipping Costs
- Pricing: Shipping costs are calculated based on the size, weight, destination, and shipping method of your goods. We offer competitive rates and will provide a detailed quote before shipment.
- Insurance: We recommend insuring your shipment for its full value. Insurance coverage is available upon request, providing additional protection against loss or damage.
7. Liability and Claims
- Damage or Loss: In the unlikely event that your goods are damaged or lost during transit, please notify us immediately. We will assist in filing a claim with the carrier and will work to resolve the issue as quickly as possible.
- Limitations of Liability: Our liability for any loss, damage, or delay is limited to the terms outlined in the applicable shipping contract or bill of lading. Please refer to these documents for detailed information.
8. Prohibited Items
Certain items are restricted or prohibited from international shipping due to safety, legal, or regulatory reasons. These may include hazardous materials, perishable goods, and items banned by specific countries. Please contact us for a list of restricted items or if you have questions about the eligibility of your shipment.
9. Changes and Cancellations
- Modifications: If you need to modify your shipping details after the order has been placed, please contact us immediately. Changes may incur additional fees.
- Cancellations: Cancellations must be made before the shipment is dispatched. Any costs incurred up to the point of cancellation will be charged to the customer.
10. Contact Information
For any questions, concerns, or further assistance, please contact us at:
FALOCN (HK) CO.,LIMITED
Email: [email protected]
Address: Room 215, Building B, ICC Industrial City, Hourui Community, Hangcheng Street, Bao’an District, Shenzhen 518101, Guangdong Province, China
By using our shipping services, you agree to the terms outlined in this Shipping Policy. We are committed to providing you with the best possible service and ensuring the safe and timely delivery of your goods.