Frequently Asked Questions

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What is international logistics?

International logistics refers to the process of planning, controlling, and managing the movement and storage of goods, services, and information from one country to another. This includes activities such as transportation, warehousing, customs clearance, and documentation.

What documents are required for international shipping

The key documents required for international shipping include the commercial invoice, bill of lading, packing list, certificate of origin, and customs declaration. Additional documents may be required depending on the nature of the goods and the destination country.

How are customs duties and taxes calculated?

Customs duties and taxes are calculated based on the classification of the goods (using the HS code), their declared value, and the specific rules of the destination country. The rates can vary significantly depending on the product type and the trade agreements in place.

What are Incoterms, and why are they important?

Incoterms (International Commercial Terms) are a set of standardized trade terms used in international contracts to define the responsibilities of buyers and sellers regarding the delivery of goods. They clarify who is responsible for transportation, insurance, customs clearance, and other logistics aspects, reducing the risk of misunderstandings.

What should I consider when choosing a shipping method?

When choosing a shipping method, consider the following factors:

– Speed: Air freight is faster but more expensive than sea freight.

– Cost: Sea freight is generally cheaper for large volumes.

– Nature of Goods: Perishable or high-value items may require faster, more secure transport.

– Destination: Availability of ports, airports, and road/rail infrastructure at the destination.

How do I handle customs clearance?

Customs clearance involves submitting the necessary documentation to the customs authorities for the goods to be allowed into the destination country. You can handle this yourself, but it is often more efficient to use a customs broker or freight forwarder who is experienced in navigating the complex regulations and procedures.

What are the risks involved in international shipping, and how can I mitigate them?

Common risks include damage, loss, theft, and delays. To mitigate these risks:

– Use sturdy packaging and proper labeling.

– Purchase cargo insurance.

– Work with reputable logistics providers.

– Ensure all documentation is accurate and complete.

What are the common challenges in international logistics?

Challenges include:

– Regulatory Compliance: Adhering to different countries’ import/export regulations.

– Customs Delays: Unexpected delays at customs due to documentation issues or inspections.

– Currency Fluctuations: Changes in currency exchange rates affecting costs.

– Logistics Coordination: Managing multiple carriers and handling the logistics chain effectively.

What is cargo insurance, and why is it important?

Cargo insurance protects your shipment against loss, damage, or theft during transit. It is essential because it provides financial protection in case of unforeseen incidents, ensuring that you do not incur significant losses.

What is the difference between FCL and LCL?

  • FCL (Full Container Load): Refers to a shipment that fills an entire container, providing exclusive use of the container for one customer’s goods.
  • LCL (Less than Container Load): Refers to a shipment that doesn’t fill a full container. Goods from multiple customers are consolidated into one container.

How are shipping costs calculated?

Shipping costs are typically based on the size (volume) and weight of the shipment, the shipping method (air, ocean, or express), the distance between the origin and destination, and any additional services such as insurance, packaging, or customs clearance.

How long does international shipping take?

  • The transit time varies depending on the shipping method:
    • Air Freight: Generally 3-7 days.
    • Ocean Freight: Typically 20-40 days, depending on the route.
    • Express Services: Usually 2-5 days.
  • Customs clearance and other factors can also impact delivery times.

What is Delivered Duty Paid (DDP)?

DDP is an Incoterm where the seller assumes all risks and costs associated with delivering goods to the buyer’s specified location, including duties, taxes, and customs clearance. The buyer only needs to receive the goods.

Can I track my shipment?

Yes, most carriers provide tracking numbers that allow you to monitor your shipment’s progress in real-time. You can track your shipment through the carrier’s website or the logistics company’s tracking system.

What should I do if my shipment is delayed or lost?

If this situation arises, it is crucial that you contact our consultants immediately with a precise and detailed description of your goods and their packaging. We will do our utmost to assist you. However, please be aware that cargo insurance is essential in the event of damaged goods, highlighting the importance of insuring your shipments. It’s also important to note that damage during transit often occurs due to inadequate packaging.

What is a freight forwarder, and why should I use one?

A freight forwarder is a company that arranges the transportation of goods on behalf of shippers. They handle all aspects of shipping, including booking cargo space, preparing documentation, negotiating with carriers, and managing customs clearance. Using a freight forwarder can simplify the shipping process and ensure your goods are transported efficiently.

What types of goods are prohibited or restricted in international shipping?

Certain goods, such as hazardous materials, firearms, drugs, and perishable items, may be prohibited or restricted by specific countries. It’s important to check with your logistics provider and the destination country’s regulations before shipping.

How can I reduce shipping costs?

Shipping costs can be reduced by optimizing packaging, consolidating shipments, choosing the right shipping method, and negotiating rates with carriers. Working with a reliable logistics provider can also help identify cost-saving opportunities.

How should I pack my goods?

Your goods must be properly and securely packaged to prevent any damage during transit. All freight should be stacked, crated, and secured onto pallets with banding, and shrink-wrapped or wrapped with breakaway adhesive. Be sure to label every piece of freight to avoid losing your packages. Failure to adhere to proper and secure packing will nullify any claims for damage or loss.

Avoid using damaged packaging containers or boxes, and only use high-quality wrapping or cushioning materials. Fragile items must be well-wrapped with cushions on all sides, such as bubble wrap or Styrofoam chips. Fragile flat items should have protective dividers between them to absorb shocks, using materials like chipboard, foam sheets, or corrugated cardboard sheets.

Do you offer repack service?

Yes, we offer repack services. If your goods need to be repackaged to ensure secure and proper packaging for transit, our team can assist. This service includes assessing the current packaging, providing suitable materials, and repacking the goods to meet international shipping standards, ensuring they arrive safely at their destination.

What is the maximum size of the package I can send?

The maximum size of a package you can send depends on the shipping method and carrier you choose. Here are some general guidelines:

  • Air Freight: Typically, the maximum dimensions for a single package are around 317 cm (125 inches) in length and 203 cm (80 inches) in height, but this can vary depending on the airline and aircraft. For larger items, special arrangements or charter services may be required.

  • Ocean Freight: For container shipping, the standard maximum size is determined by the container type:

    • 20-foot container: Internal dimensions of approximately 5.9m x 2.35m x 2.39m (19.4ft x 7.7ft x 7.9ft).
    • 40-foot container: Internal dimensions of approximately 12.03m x 2.35m x 2.39m (39.5ft x 7.7ft x 7.9ft).
    • 40-foot high-cube container: Internal dimensions of approximately 12.03m x 2.35m x 2.69m (39.5ft x 7.7ft x 8.9ft).
  • Express Courier Services (DHL, FedEx, UPS):

    • The maximum size typically ranges from 274 cm (108 inches) in length, with a maximum combined length and girth (length + 2x width + 2x height) of 419 cm (165 inches).
    • Oversized items may require special arrangements or additional charges.

For packages exceeding standard sizes, special handling, freight services, or even customized shipping solutions might be necessary. It’s always best to consult with us directly for the most accurate information based on your specific needs and destination.

What is Unique Entity Number?

A Unique Entity Number (UEN) is a standard identification number assigned to entities registered in a country. This number is used to uniquely identify businesses, local companies, limited liability partnerships (LLPs), societies, representative offices, healthcare institutions, trade unions, and other registered entities.

The UEN is crucial for official transactions and interactions with government agencies, such as tax filings, business registration, customs declarations, and other regulatory processes. It helps streamline administrative processes by providing a consistent and unique identifier for each entity across various government databases and systems.

What is Certificate of Origin?

A Certificate of Origin (CO) is an official document that certifies the country in which a product was manufactured or produced. It is an important document in international trade, used to identify the origin of goods being exported and to determine the duties, tariffs, and import regulations that may apply in the destination country.

Key purposes of a Certificate of Origin include:

  • Customs Clearance: Customs authorities in the importing country use the Certificate of Origin to assess the applicable tariffs and duties based on trade agreements or import regulations.
  • Trade Agreements: Many countries have preferential trade agreements that offer reduced tariffs or other benefits for goods originating from specific countries. The CO serves as proof that the goods qualify for these benefits.
  • Verification of Goods: The Certificate of Origin verifies the authenticity of the product’s origin, helping to prevent the import of counterfeit or substandard goods.
  • Legal Compliance: It ensures that the exporter and importer comply with the legal requirements of both the exporting and importing countries.

The Certificate of Origin is typically issued by a Chamber of Commerce or other authorized bodies, and it must be presented along with other shipping documents, such as the Bill of Lading and Commercial Invoice, during customs clearance.

Volumetric Weight and Charge weight

Volumetric Weight and Chargeable Weight are key concepts in shipping that determine the cost of transporting goods, particularly in air freight and express courier services.

Volumetric Weight (Dimensional Weight)

Volumetric weight is a calculation used to determine the weight of a package based on its dimensions rather than its actual weight. This is especially important for large, lightweight packages that take up significant space but don’t weigh much. The formula to calculate volumetric weight is:

Volumetric Weight (kg) = (Length x Width x Height) / Dimensional Factor

  • Length, Width, Height: Measured in centimeters (cm)
  • Dimensional Factor: Typically 5000 for air freight or 6000 for express couriers (varies by carrier)
Chargeable Weight

Chargeable weight is the weight used to calculate the shipping cost and is the greater of the actual weight or the volumetric weight of the shipment.

  • Actual Weight: The physical weight of the package.
  • Volumetric Weight: As calculated above.

Example:

  • Actual weight of a package: 10 kg

  • Dimensions: 50 cm x 40 cm x 30 cm

  • Using a dimensional factor of 5000:

    Volumetric Weight = (50 x 40 x 30) / 5000 = 12 kg

Since the volumetric weight (12 kg) is greater than the actual weight (10 kg), the chargeable weight will be 12 kg.

Key Points
  • Volumetric Weight is used to account for the space a package occupies, which can be more valuable than the actual weight in determining shipping costs.
  • Chargeable Weight ensures that the shipping cost reflects either the space occupied by the package or its actual weight, whichever is higher. This prevents shippers from underpaying for large but light packages.

Understanding these concepts helps you optimize packaging and manage shipping costs effectively.

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