Effective Date: [Insert Date]
1. Introduction
These Terms of Service (“Terms”) govern your use of the international logistics services provided by Falocn (“we,” “us,” or “our”). By using our services, you agree to abide by these Terms. Please review them carefully before engaging our services.
2. Services Provided
- Logistics Solutions: We offer comprehensive logistics services, including air freight, ocean freight, express shipping, customs clearance, warehousing, and door-to-door delivery.
- Geographic Scope: Our services cover major international routes and destinations, including North America, Europe, Asia, the Middle East, and Australia.
3. User Responsibilities
- Accurate Information: You agree to provide accurate and complete information when placing orders or requesting services. This includes details about the shipment, contact information, and any special requirements.
- Compliance: You are responsible for ensuring that your shipments comply with all applicable laws, regulations, and customs requirements in both the origin and destination countries.
- Packaging: You are responsible for ensuring that all goods are properly packaged to withstand the rigors of international transport. We offer packaging services upon request.
4. Payment Terms
- Pricing: Shipping costs and related service fees will be provided in a detailed quote prior to shipment. Prices are based on factors such as weight, volume, destination, and service type.
- Payment: Payment terms will be outlined in your service agreement. All payments must be made in full before the release or delivery of goods unless otherwise agreed upon.
- Late Payments: Late payments may incur additional fees and could result in delays in shipment or delivery.
5. Shipping and Delivery
- Transit Times: Estimated delivery times will be provided, but are subject to change due to factors beyond our control, such as customs delays or weather conditions.
- Customs Clearance: We handle customs clearance on your behalf, but you are responsible for any duties, taxes, or fees imposed by the destination country unless agreed upon in a Delivered Duty Paid (DDP) arrangement.
- Tracking: You will receive tracking information to monitor the status of your shipment. We are not liable for delays caused by external factors.
6. Liability
- Loss or Damage: Our liability for loss, damage, or delay is limited to the terms specified in the applicable shipping contract or bill of lading. We recommend purchasing insurance to cover the full value of your goods.
- Exclusions: We are not liable for losses or damages caused by events beyond our control, such as natural disasters, acts of war, or delays due to customs procedures.
7. Claims
- Filing a Claim: If your shipment is lost, damaged, or delayed, you must notify us immediately. Claims must be filed within a specific period, as outlined in the shipping contract or bill of lading.
- Resolution: We will work with you and the carrier to resolve claims as quickly as possible, but resolution may be subject to the carrier’s policies and procedures.
8. Prohibited Items
- Restricted Goods: Certain items are prohibited or restricted from international shipping, including hazardous materials, perishable goods, and items banned by specific countries. It is your responsibility to ensure that your shipment does not contain prohibited items.
9. Modifications and Cancellations
- Changes to Orders: If you need to modify your shipment details, please contact us immediately. Changes may incur additional fees and could affect delivery times.
- Cancellations: Orders can be canceled prior to dispatch. Any costs incurred up to the point of cancellation will be charged to you.
10. Termination
- Termination by Us: We reserve the right to terminate or suspend your access to our services if you violate these Terms or engage in fraudulent or illegal activities.
- Termination by You: You may terminate your use of our services at any time, subject to any outstanding obligations or fees.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of China, without regard to its conflict of law principles.
12. Changes to Terms
We may update these Terms from time to time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated Terms.
13. Contact Information
For any questions or concerns regarding these Terms, please contact us at:
FALOCN (HK) CO.,LIMITED Email: [email protected] Address: Room 215, Building B, ICC Industrial City, Hourui Community, Hangcheng Street, Bao’an District, Shenzhen 518101, Guangdong Province, China
By using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.